View (and edit) - Services

View all Services

By clicking on this link you will be able to view all services associated to your customers AnywhereNow environments.

1. Select your customer from the drop-down list or start typing the name within the “Customer” box:

2. Select the Services menu under the Cloud category

3. Once you have found your customer, you will be able to search within their environment for their service(s) or directly select one from the displayed list.

The service page will display an overview on the right hand side divided into four panes:

1. An Actions pane: This is the starting place for various actions which can be taken on the entire Service

2. A Service Information pane: This pane provides a snapshot information on some global but important configuration metrics or licenses active (or not) for this specific Service.

3. A Requests pane: This provides a status overview list of recent (current and last weeks) action requests. Some action statuses allow for a click-to-proceed follow up (like donwload logfiles)

4. A Contact centers pane: This provides a list of configured contact centers (UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s) with some critical or important configuration details. Clicking on any one of the contact centers will take you to the customers Contact Centers overview page.
   

   Note

   Not all SharePoint client secret expiry dates can be retrieved.

   Read more

   Because of Microsoft's deprecation of AACS Azure Access Control Services (AACS), a deprecating authentication service of Microsoft Azure used to connect to (among other services) SharePoint online. In the past this was often abbreviated to ACS. Not to be confused with the similarly named and newer acronym ACS (Azure Communication Services)., ClientSecrets requested through the AppRegNew.aspx app do not have the capability to retrieve the expiry date. These sites will show a message under the SharePoint Expiry column "Cannot obtain expiration data".Only the user who created or renewed the secret should have the expiry date in their administration.

   

   We strongly advice every site to be upgraded to AppOnly with certificate trust. See: Migrating from ClientSecret to Dialogue Cloud Certificate Authentication

Actions Menu per UCC Service

The Actions menu shows the selected service name as well as the current status

Several Actions can be performed on the service selected.

Number	Action	Description
1	Replace	For managing Graph Presence Applications and Credentials and initial SharePoint Connect Credentials and the global SQL CDR Call Detail Records (CDR) are the meta data of a converstation: who talked to whom, at which time, for how long and with which identity among other things (skill, optional classification, etc) which gets stored in your SQL (analytical) database. Database Connectionstring
2	Restart	For initiating a Full UCC Service Restart (which allows several clearing options after selecting this), or only an Application Pool Restart (WebServices) , or only a Graph Presence Reset. See table Restart Options and service behavior for behavior of the UCC during the different restart options.
3	Change	Allows for changing (temporary) log behavior settings, various SBC Configuration settings and license parameters and AnywhereNow Authentication state.
4	Download	Option to download the UCC service log files, config file or both.
5	Update	In this menu an available Bundle version for your customer can be selected. NoteYou will always see the 3 Bundles (n, n-1 and n-2) available as recommended, supported and released bundles, plus any bundle which the customer has actively deployed on the platform.
6	Delete	Presents a pop-up to delete a service.

Restart Options and service behavior

Restart Process and automated tasks

The restart will trigger an automated process of consecutive tasks which will enhance the data-gathering pre-restart and data gathering and healthchecks post-restart of a service to facilitate troubleshooting in one easy step. The live status of the entire restart can be monitored on a separate tile on your dashboard.