Migrating from ClientSecret to Dialogue Cloud Certificate Authentication

Each UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. has its own UCC Site in SharePoint. Each UCC Site in SharePoint needs a connection from Dialogue Cloud. Authentication from Dialogue Cloud to your SharePoint UCC Sites was initially only possible through Azure Access Control Service (AACS Azure Acces Control Services (AACS), a deprecating authentication service of Microsoft Azure used to connect to (among other services) SharePoint online. In the past this was often abbreviated to ACS. Not to be confused with the similarly named and newer acronym ACS (Azure Communication Services).) through a ClientID and ClientSecret credentials. Later a Microsoft EntraID AppOnly with Certificate mechanism has been added by Microsoft and subsequently by AnywhereNow. As AACS is being phased out for use as authentication method by Microsoft starting November 2024 (for new customers) and ending ultimately by the year 2026 (for existing customers) the preferred and hence only supported method for authentication to a SharePoint site by an Application is through AppOnly and a certificate.

Also see announcement on: Learn More

In order to migrate SharePoint Ucc.Creator authentication from ClientId and ClientSecret (aka AppId and AppSecret) to Dialogue Cloud AppOnly with certificate authentication, take the following three steps:

1. Enable your SharePoint UCC sites (in you Microsoft 365 tenant ) to trust the Dialogue Cloud regional Microsoft 365 Enterprise App(lication).
   Follow the steps on: SharePoint Online Authentication for Anywhere 365 Dialogue Cloud Microsoft Entra ID App-Only

2. Change the Authentication method of each UCC through the Dialogue Cloud OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments..
   Follow the steps on: From Client Id / Client Secret to AppOnly Certificate (the AnywhereNow Dialogue Cloud Enterprise App)

3. Restart the UCC Service(s) through the Dialogue Cloud OnePortal.
   Follow the steps on: Actions Menu per UCC Service