Dialogue Cloud

On Premises

Installing Attendant Console for Microsoft Teams

Attendant Console for Microsoft Teams needs to be deployed in a Teams tenant to manage calls to and from the Attendant Console.

Summary

Installation is done in 4 steps:

  1. Allow AnywhereNow Attendant Console to access organization resources such as contacts and presence

  2. Allow AnywhereNow Calling Bot to manage calls for the organization’s receptionists

  3. Configuration of Attendant Console queue(s)

  4. (Optional) Installation of AnywhereNow Attendant Console App into Microsoft Teams. You can also access our Attendant Console in a Web Browser.

Note

Only a Microsoft 365 global administrator can perform the above steps.

Prerequisites

The AnywhereNow Attendant Console for Teams works with Microsoft Teams Operator Connect, Microsoft Calling Plan and Direct Routing.

  • 1 Microsoft Teams Phone Resource Account license per queue (Learn more - Microsoft)

    Note

    To enable outbound calling using Calling Plan the License “Microsoft 365 Domestic and International Calling Plan” needs to be assigned to the Resource account created for the Attendant Console queue. Learn more - Microsoft

  • 1 Microsoft Call Queue type phone number per queue (toll/toll Free)

  • A user with administrative rights in the Microsoft 365 customer tenant (Learn more - Microsoft)

  • 1 Microsoft Teams Phone Resource Account license per queue (Learn more - Microsoft)

  • 1 phone number from your Dial Plan per queue

  • A user with administrative rights in the Microsoft 365 customer tenant (Learn more - Microsoft)

  • 1 Microsoft Teams Phone Resource Account license per queue (Learn more - Microsoft)

  • 1 Microsoft Call Queue type phone number per queue (toll/toll Free)

  • A user with administrative rights in the Microsoft 365 customer tenant (Learn more - Microsoft)

Consent for the application

To have the application work in the tenant, consent must be given for all users to allow it to function within the organization.

It is mandatory to give consent to AnywhereNow Attendant Console App and AnywhereNow Calling Bot.

Step 1

This will allow users to use the application as a stand-alone web application with Microsoft Teams. Only a user with admin rights can give the required consent. (Learn more - Microsoft)

  • Preview collapsed and expanded consent list:

  • Preview Azure granted permissions list:

Consent

After completing each consent, you will be redirected to the Attendant Console page. It is not necessary to login or create a trial license in order to continue with next the configuration steps.

Step 2

Also a consent must be given to the calling bot back-end of AnywhereNow to allow it to start and receive calls in the organization.

When you have a license for region EMEA (Europe, Middle-East and Africa):

  • Preview collapsed and expanded consent list:

  • Preview Azure granted permissions list:

Consent EMEA region

When you have a license for region AMER (North, Central and South America):

  • Preview collapsed and expanded consent list:

  • Preview Azure granted permissions list:

Consent AMER region

When you have a license for region APAC (Asia Pacific):

  • Preview collapsed and expanded consent list:

  • Preview Azure granted permissions list:

Consent APAC region

Step 3

To create Attendant Console queue(s), please follow the Attendant Console for Microsoft Teams Queue Deployment Guide

Step 4

AnywhereNow Attendant Console App can be installed as a Teams App or used in a Web Browser.

Download Attendant Console App

Teams Setup Policies

You can install Attendant Console by AnywhereNow in Teams via the Teams App Catalog.

When AnywhereNow Attendant Console App is not available for your location, please contact your Teams administrator to upload it in Teams Admin Center (Manage apps)

Microsoft Teams admin center is used to create an App setup policy (Setup Policies) to install and pin the Attendant Console App for the Teams operator users.