Dialogue Cloud

AnywhereNow SharePoint UCC Site Creator

Important (added 29-10-2025)

We want to bring your attention to an announcement recently published by Microsoft. Please read study carefully and assess whether this is applicable to your tenant. In an effort to move customers off of classic site and publishing features Microsoft has terminated some SharePoint publishing functionality starting September 15th 2025, used by our current UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..Creator scripts.

A method to temporarily delay this until March 15th 2026 is mentioned. More information can be found in Microsoft Message Center article: MC1117115.
(Text copied below for readers without access to Microsoft Message Center)

A NEW quicker install method for creating OneUCC Available since UCC.Creator v8.2.0.7. The model (preferred by Microsoft) in SharePoint on Microsoft 365 where no subsites are allowed. In this model each UCC will need its own separate SharePoint site (formerly known as site collection). This does allows for more granular user access and template updates per UCC. sites with AppOnly and certificate sites using PnP.Powershell and more restricted local permissions (selected sites only) can be found here: Creating a OneUCC Site using PnP.PowerShell